These Terms of Service (“Terms”) govern your use of Align.ai, an AI-native practice operations platform for chiropractic practices, operated by CoreForge, Inc. (“CoreForge,” “we,” “us”). By creating an account or using the service, you agree to these Terms.
1. The service
Align.ai provides software for scheduling, clinical documentation, patient communication, and practice analytics. The service uses artificial intelligence to assist with these tasks, but all clinical decisions, billing decisions, and final communications remain the responsibility of the licensed provider or staff member operating the account.
2. Eligibility & accounts
You must be at least 18 years old and authorized to act on behalf of the practice you represent. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately at security@coreforgeconsulting.com if you suspect unauthorized access.
3. Healthcare data & BAA required
Align.ai is designed to handle protected health information (PHI) on behalf of healthcare practices. Before using the service to process any real patient information, you must execute a Business Associate Agreement (BAA) with CoreForge. Without a signed BAA, you may use Align.ai only with synthetic / de-identified data. Request a BAA →
4. Acceptable use
You agree not to:
- Use the service in violation of any applicable law, including HIPAA, TCPA, FTC rules on health-information sharing, or state licensing requirements
- Upload information you do not have the right to upload or share
- Reverse engineer, decompile, or attempt to extract the source code of the service
- Use automated means to scrape, copy, or access the service except via our documented APIs
- Use the service to send unsolicited commercial messages or to contact patients who have not consented to electronic communication
- Resell, sublicense, or transfer access without our prior written consent
5. AI-generated content
The service uses large-language-model inference to assist with SOAP notes, coding suggestions, message drafts, and similar work. Output is a draft that requires human review. You are responsible for reviewing and approving every AI-generated artifact before clinical, billing, or patient-communication use. AI suggestions should not be treated as medical advice or as final billing determinations.
6. Subscription & fees
Pricing and billing terms apply to the plan you select at sign-up. We will give at least 30 days’ notice before any material price change. You authorize CoreForge to charge your designated payment method for all fees and applicable taxes. Fees are non-refundable except as required by law.
(Pricing and billing automation are not yet enabled in the current beta. This section will become operative when the paid plan ships.)
7. Termination
Either party may terminate at any time. Upon termination:
- We will provide reasonable assistance to export your practice data
- We will delete or return PHI as required under your BAA
- You remain responsible for any fees accrued before termination
- Sections that by their nature should survive termination — including this section, sections on liability, indemnity, and dispute resolution — will survive
8. Disclaimers
The service is provided “as is” and “as available.” To the maximum extent permitted by law, CoreForge disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the service will be uninterrupted, error-free, or that AI suggestions will be accurate or complete.
9. Limitation of liability
To the maximum extent permitted by law, in no event will CoreForge be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues, arising out of or related to the service. Our aggregate liability for any direct damages is limited to the fees you paid for the service in the 12 months preceding the claim. This limitation does not apply to obligations under an executed BAA or to liability that cannot be limited by law.
10. Indemnification
You agree to indemnify and hold CoreForge harmless from any claim arising from your violation of these Terms, your violation of applicable law, or your misuse of the service — including any claim that AI-generated content used by you was inaccurate, incomplete, or otherwise unsuitable for its intended purpose.
11. Governing law
These Terms are governed by the laws of the State of [TBD] without regard to conflict-of-laws principles. Any dispute arising from these Terms will be resolved in the state or federal courts located in [TBD], and the parties consent to that venue.
12. Changes
We may update these Terms from time to time. We will post material changes with a new “Last updated” date and, where appropriate, give in-app or email notice. Your continued use of the service after the effective date constitutes acceptance.
13. Contact
Questions about these Terms: legal@coreforgeconsulting.com.